Côte d’Ivoire hospital improves care through communication
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Guina Joël, head of communication at the Lakota General Hospital in Côte d’Ivoire, worked to improve patient care and the hospital environment starting in May 2023.
He used WhatsApp and Facebook to share information about hospital services, procedures, and patient rights, aiming to reduce misunderstandings and encourage adherence to treatment plans. Joël also led awareness campaigns focused on prevention and hygiene to improve public health and lessen the strain on hospital resources.
He believes quality care includes both technical skill and respectful, transparent communication with patients and their families. In November 2025, Joël received an award recognizing him as the second-best communication officer among general and regional hospitals in Côte d’Ivoire for his dedication to quality care through communication. He also emphasized the importance of valuing healthcare workers to boost their motivation.
