Tanzania integrates government systems to streamline paperless services
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The e-Government Authority (e-GA) in Tanzania is coordinating a shift from standalone digital projects to an integrated government system designed to reduce administrative hurdles.
Benedict Benny Ndomba, the Director General of e-GA, stated that the country is building a digital government where systems exchange verified information automatically. This approach aims to stop citizens and officials from having to submit the same documents to different agencies.
The National e-Procurement System of Tanzania (NeST) demonstrates this transition by managing the entire procurement lifecycle, including tendering, evaluation, and payments. The Public Procurement Regulatory Authority reported that the platform facilitated nearly 400,000 proceedings worth over 40 trillion TZS by August 2026. By connecting NeST to the Ministry of Finance's MUSE financial-management platform, the government now allows procurement payments and contract processes to feed directly into financial administration. Other agencies are also adopting integrated workflows.
The business registry BRELA allows applicants to complete transactions online without visiting a physical counter, while the Ajira Portal manages public service recruitment and automatically allocates successful candidates to workstations. To support these connections, the government uses the Government Enterprise Service Bus (GovESB) as a common layer for data exchange between institutions. In local areas like Ilemela, officials are receiving training on digital systems for property tax and vehicle parking to ensure residents experience fewer steps and more predictable services.
