NSITF transitions to digital operations in Nigeria
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Oluwaseun Faleye, Managing Director of the Nigeria Social Insurance Trust Fund (NSITF), told Dr Kamil Shoretire, Permanent Secretary of the Federal Ministry of Labour and Employment, that the NSITF has moved from manual processes to digital operations.
Faleye explained that when his team took over in July 2024, the NSITF relied heavily on manual systems, had a top-heavy management structure, and faced issues with staff deployment.
The NSITF responded by conducting a staff audit and starting a digital transformation to create a more efficient organisation. The Fund relocated its Operations Directorate and is upgrading branch offices across Nigeria, providing new furniture, technology, and training for employees. NSITF has begun paying claims to workers, recently compensating an initial group of five beneficiaries, and is actively working to include more state governments and federal agencies in its Employees’ Compensation Scheme.
Faleye acknowledged that the NSITF still needs to expand coverage to informal workers, improve data management, and streamline claims processing. He asked the Ministry of Labour and Employment for continued support in strengthening Nigeria’s social protection programs. Dr Shoretire praised the reforms and pledged the ministry's ongoing assistance.
