Côte d’Ivoire project advances public service digitization
Summary and headline written by AI from the source article. How we work
In Côte d’Ivoire, the Project to Improve Governance for the Delivery of Basic Services to Citizens (PAGDS) presented its accomplishments in digitizing public services, including education, health, finance, and revenue collection, at an event held in Abidjan on September 21, 2026.
PAGDS, which ran for six years with support from the World Bank, worked across sectors to improve public resource management and service quality.
The project helped digitize student placement and tracking in private schools and introduced attendance monitoring to improve oversight of students supported by the state. The World Bank noted an increase in the number of students tracked electronically and improved availability of textbooks in reading and mathematics. PAGDS also supported remote learning solutions to address teacher shortages. In healthcare, the project developed digital tools to improve patient care tracking, particularly within the framework of universal health coverage.
PAGDS also advanced digital payment solutions and financial inclusion in the public finance sector, reporting progress in electronic payments between the state and citizens. Revenue collection also saw gains, with non-oil, non-gas, and non-cocoa/coffee tax revenues increasing by an average of 12.4 percent, exceeding an intermediate target of 5 percent, and customs revenues rising by 19.2 percent against a 6 percent goal. The project’s success led to the approval of a second phase.
