Peru's OSIPTEL protects mobile service during emergencies
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Peru's Organismo Supervisor de Inversión Privada en Telecomunicaciones (OSIPTEL) implemented temporary measures to keep mobile phone service active in areas declared emergencies due to El Niño.
The agency ordered telecommunications companies to suspend debt collection and prevent service suspension for prepaid and postpaid mobile customers in affected regions. For prepaid lines, OSIPTEL instructed companies to protect account balances and active promotions and to avoid service cuts due to lack of recharge or inactivity.
Postpaid customers will temporarily switch to prepaid plans instead of facing suspension or cancellation for non-payment, though existing debts will remain. OSIPTEL also allows companies to offer affected customers options like debt payment plans and temporary prepaid services. Companies can set up extra support channels and offer free SIM card replacements. These measures are temporary and will only apply within the geographically defined emergency zones related to the El Niño phenomenon.
