Johannesburg will cancel over one billion rand in customer debt
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The City of Johannesburg in South Africa is writing off R1.2 billion (approximately $64 million USD) in customer debt through a relief program. Residents and businesses can apply to have up to 50% of their debt cancelled, with pensioners eligible for complete debt forgiveness.
The municipality started accepting applications in November 2025 and will close the program to new applicants on October 31, 2026.
As of the end of July, over 18,000 people had applied for relief, requesting a total of over R2 billion in debt cancellation. Johannesburg has already approved R674.4 million for ESP (Extended Social Package) beneficiaries, R315.6 million for residential customers, and R205.1 million for pensioners. The amount of debt cancelled depends on the applicant’s category and financial situation. While the city will eliminate debt, customers must still pay current municipal charges and meet program conditions.
Applicants must submit documentation proving their eligibility, including proof of income, property ownership, and an untampered meter. The city is accepting applications at service centers in several Johannesburg neighborhoods. Customers who previously received debt relief are ineligible, with exceptions for pensioners and ESP beneficiaries. City officials encourage those who believe they qualify to apply quickly, as the deadline is approaching.
