European travel rules speed up refunds for passengers
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The European Parliament approved new laws on Tuesday that will make it easier for travellers to get refunds from transport companies, and also affect travel agencies.
Romania’s National Association of Travel Agencies (ANAT) reported that transport companies now have seven days to refund money to travel agencies when passengers pay through them. Agencies then have another seven days to transfer the funds to the original payer.
These rules apply to both air and land transport, but refunds depend on existing legal conditions. The legislation requires travel agencies to refund booking fees to customers, with an exception for micro-enterprises. The European Union will allow new travel agencies to avoid this requirement if they inform customers beforehand. People with disabilities may also receive a free travel ticket for a companion under certain conditions.
European officials reached this decision after discussions between the Parliament, the Commission, and the European Council, and member states must implement the new rules by October 27, 2027.
