India launches new Training handbook to improve aviation accessibility

Dr. Anjlee Agarwal and the Samarthyam Centre for Universal Accessibility launched a new training handbook in New Delhi to improve air travel for people with disabilities.

The handbook, titled Further Advancing the Accessibility of India’s Aviation Services, provides practical guidance for airline staff, airport operators, and security personnel. It covers safety protocols and communication needs for passengers with all 21 disabilities recognized under the Rights of Persons with Disabilities Act, 2016. Dr.

Agarwal, who lives with limb-girdle muscular dystrophy, has spent decades advocating for universal design in India. Her work focuses on making public transport and urban infrastructure inclusive from the beginning rather than as an afterthought. She has collaborated with government agencies to create accessibility standards and helped secure travel permissions for caregivers during the COVID-19 lockdown. The Department of Empowerment of Persons with Disabilities and the Ministry of Civil Aviation supported the development of this guide.

Officials at the launch emphasized that the handbook must be paired with regular training and clear grievance redressal systems to ensure dignity for passengers. The initiative aims to move beyond physical infrastructure by ensuring that frontline workers are properly trained to assist travelers with various needs.