Morocco streamlines government services with Idarati portal revamp
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The Moroccan government redesigned Idarati, its national administrative portal, to simplify access to public services and reduce bureaucratic difficulties for citizens.
The updated platform now provides access to 874 online services and details 2,533 administrative procedures. The Ministry of Digital Transition and Administrative Reform plans to continually update the database with information from various public bodies. Idarati’s changes focus on guiding users based on their specific needs rather than simply listing procedures.
The portal reorganizes services around what people are trying to accomplish, directing them to the correct department or process. This new design aims to solve the common problem of citizens knowing what they need to do but not where to find it within the government. The government also improved the portal’s accessibility for people with disabilities and made it usable on different devices.
Users can now provide feedback on the online services, which the ministry will use to identify areas for improvement. Future development includes an AI marketplace offering tools for citizens, businesses, and government employees. Looking ahead, the ministry envisions Idarati utilizing existing administrative data to proactively inform citizens of deadlines, benefits, and relevant services. The long-term goal, Idarati X.0, involves integrating digital identity, a national digital wallet, and a “once-only” system where citizens submit information to a government agency only once.
