Health insurer installs accessible call systems nationwide
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The National Health Insurance Service (NHIS) in South Korea will install accessible call systems in all of its branches across the country.
The NHIS designed the new “Barrier-Free” system to improve service for people with disabilities and older adults. The systems include standardized heights for ticket dispensers to accommodate wheelchair users and provide visual and auditory assistance. The NHIS will offer high-contrast screens, sign language displays, and voice guidance to assist visitors.
Before a full rollout, the organization tested the systems in select branches and made adjustments based on the feedback received. NHIS Chairman Kang Cheong-hee stated that providing convenient access for all citizens, including people with disabilities and older adults, is fundamental to public service. The NHIS plans to complete installation of the new systems at all branches before the end of the year and will continue to seek improvements based on visitor feedback.
