EU simplifies travel refund claims with standard form
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The European Parliament voted overwhelmingly to establish a standard form for passengers throughout the European Union to claim refunds for disrupted travel.
Travellers now have the right to a full refund within 14 days, even when booking through companies like travel agents or online platforms. Previously, responsibility for refunds in those cases was unclear. If a travel intermediary fails to deliver a timely refund, airlines must directly reimburse the passenger. The new rules also expand rights for people with disabilities.
Companions of disabled travellers will be able to fly without charge, mirroring existing policies for other forms of transportation such as buses and trains. The regulation passed with 652 votes in favour, two against, and eight abstentions, and follows a larger revision of air passenger rights from July that simplified obtaining refunds and required airlines to include a free carry-on bag in online fares.
