Azerbaijan’s ASAN Service becomes global public Service model
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Mahammadali Khudaverdiyev of Azerbaijan’s State Agency for Public Service and Social Innovations announced that Azerbaijan’s ASAN Service has become an internationally recognised model for public sector reform.
The ASAN Service provides over 400 government services in a single location and through mobile units, aiming to reach all citizens including those in remote areas. Azerbaijan has shared its experience with other countries, leading to the establishment of nearly 600 unified service centres across four continents.
These centres now serve over 800 million people worldwide. Azerbaijan has formal agreements with many of these countries and is actively expanding its reach, particularly in Africa. Examples of the ASAN Service model exist in Afghanistan, Indonesia, Uzbekistan, and Uganda, and Azerbaijan is currently cooperating with Ethiopia, Somalia, and Pakistan to implement similar systems. Ethiopia’s MESOB model, meaning “basket” in the local language, reflects the ASAN Service’s “one-stop shop” approach.
Azerbaijan successfully launched the first Pakistan-ASAN Centre in Islamabad and continues to work with Pakistani partners to expand the model. The ASAN Service has received recognition from the United Nations and was named the “Best Government Service” at the World Government Summit three years ago.
